Very! We know privacy matters, so all orders are shipped in plain, unbranded packaging with no indication of what’s inside.

We ship worldwide! Your order will be sent from our Australian production facility. Shipping times vary depending on your location, but we’ll always send you tracking details so you can keep an eye on your parcel.

You can check out our shipping estimates for your location here.

We are happy to update your shipping address. Please just get in contact with us asap to ensure that this is completed prior to your order being shipped.

Once your item is shipped we are unable to change the postal address. If you have had an item shipped to the incorrect address please get in contact with us.

All Mercy Industries leather gear is proudly handcrafted in Australia. We source quality materials and craft each piece with care (and a little attitude) in our workshop in Queensland. No mass production, no shortcuts - just bold gear built to last.

You will even get a little tag attached to each item that will tell you who crafted that piece for you!

As we handcraft each item to order our current production time for all leather items is 5 - 7 days.

If you require an item urgently please get in contact with us. Depending on our production schedule we may be able to accommodate one off rush orders. This is on a case by case basis only and we cannot guarantee that we will be able to accommodate.

Once your leather item is handcrafted (5 - 7 days) your order will typically be packed and sent within 1 – 2 business days.

Delivery within Australia usually takes 2 – 7 business days, while international orders can take 1 – 4 weeks depending on customs and local postal services.

We also offer express shipping options.

Please see Shipping Information for further details.

Once your order ships, you’ll receive a tracking link via email. If it’s not in your inbox, check your spam/junk folder - sometimes our emails like to hide.

If you have any questions or concerns regarding your order tracking please get in contact with us.

We want you to love your Mercy Industries piece as much as we loved making it. Because our gear is handcrafted to order with custom sizing options, our approach to returns is designed to be fair, transparent and respectful of both you and our craft.

Change of Mind

We will gladly accept the return of products* for either exchange or refund, no questions asked. Just contact us within 14 days of receiving your order and we will advise you of the next steps. Please note that for change of mind returns the product must be in original condition and packaging, and unworn.

*Please Note: Items made to custom sizing specifications are not eligible for change of mind returns or cancellations once production has commenced. This is because each custom sized piece is cut and crafted specifically to your measurements, using materials and time that cannot be recovered. 

If you do have any issues with your custom sized item however please do get in contact with us and we will do our best to assist. 

Order Changes or Cancellations

As we often start production on orders within 24 hours, if you have a change of mind or would like to cancel your order, please contact us as soon as possible. 

You can find our full returns & refunds policy here.  

If you have any questions or concerns with your item(s) once received please don't hesitate to get in touch!  

We’re so sorry to hear that! We strive for outstanding product quality and customer service. As each leather item is handcrafted by a human and not machines we can sometimes make errors despite our best efforts.

Due to the nature of using real leather hides, you may also at times find some slight imperfections in the leather that we have not identified.

If you are unhappy with your item in any way please get in touch with us with your order number, a description of the issue, and photos or video if possible.

We will get back to you as soon as possible to make it right for you!

Cleaning Your Leather Gear (Not including suede)

We recommend gentle cleaning of your gear after use to remove body oils and perspiration.

• Dip a microfiber cloth in warm water and a few drops of dish soap, and use the cloth to wipe your leather gear.
• Avoid firm rubbing as this may damage softer leathers.
• Use a damp microfiber cloth (no soap this time) to wipe down your item.
• Ensure you dry the leather fully with a clean and dry cloth.
• You may also like to use an appropriate leather cleaner and conditioner (such as those used for horse tack) every 6 or so months for maintenance.
• Never immerse your leather gear in water as this can alter the colour or shape and reduce its resilience.

Cleaning Your Suede Leather Gear

• Do not wet your suede as it will stain the leather.
• For light cleaning use a soft brush and brush in one direction.
• For a deeper clean we recommend a suede (or nubuck) specific cleaner.

Storing your leather gear

• Store your leather items in a natural fiber bag or a container with vents in a cool, dry space - away from humidity, heat, and direct sunlight to avoid any damage.
• Floggers should be stored by hanging in a cool, dry place to avoid crumpling of the tails.
• Do not store your leather items in plastic or sealed containers as leather is a porous material that needs to breathe in order to stay supple and prevent mould or other damage.

Hardware Care

Steel & Brass

• Gently clean with warm water, mild dish soap, and a soft cloth (a lint-free one). For buckles you may like to use a soft toothbrush to clean those hard to get to areas. Ensure you dry thoroughly with a soft cloth.
• If you prefer, you can invest in a stainless-steel cleaning formula to remove grime and prolong the sheen.

Plated Gold or Rose Gold

• Use a dry polishing cloth to remove grime and oils, ensuring the hardware holds onto its shine.
• If a more thorough clean if required you can also use mild dish soap and warm water. Remove any soapy residue with a damp cloth and dry the rose gold after, giving it a once over with the dry polishing cloth to keep it gleaming.
• Plated gold or rose gold can tarnish over time due to natural oils excreted by the skin, humidity, and skincare creams or perfumes. We recommend not using skincare products in the area prior to wearing any Rose Gold hardware items, and gently polishing after each use.
• Some people are more prone to plated metals tarnishing from skin contact - if you find this is the case we recommend an anti-oxidation protectant spray.

Avoiding oxidation

The natural process of oxidation occurs when metals are exposed to sunlight and air. Oxidation affects metals in different ways, e.g. when silver is exposed to lots of sunlight and air it may turn black over time, whereas gold may develop a dull, brown hue.  

Oxidation can tarnish your hardware and leave it looking lacklustre. Good maintenance cleaning and proper storage will keep your metals shining as good as new. You may also like to use an anti-oxidation spray to protect your hardware.

If you do find your STEEL or BRASS hardware has tarnished there are commercially available cleaning products that will restore it to its original shine. Avoid harsh cleaners for ROSE GOLD or GOLD PLATED hardware as this will damage the plating.

If you have any issues with your leather items or hardware please get in contact with us!

Absolutely - just reach out via our Contact Us form or the Chat Box and we’ll guide you toward something that suits your needs and experience level.

Please note we are a small business, so we may not be able to respond to your questions immediately - but we will get back to you as soon as possible!

Absolutely! As each of our leather pieces are handcrafted especially for you, we offer custom sizing at no extra cost. Just drop your sizing details in the customisation field in the product page and we'll take care of the rest. We’ll craft your perfect fit, with room to wear tighter or looser depending on your preference.

You can find a guide to measuring for custom sizing here.

If you have any questions at all regarding sizing or how to measure, please don't hesitate to get in touch - you can hit the chat box in the bottom right corner, or send us a query through our contact form at the bottom of the page.

Pretty much anything - names, dates, phrases, bratty pet names, safe words, inside jokes… as long as it fits, we can engrave it.

This is a completely judgement free zone - so don't be shy with your requests!

This depends on the piece. Each product will have a character and maximum number of lines guide under the engraving text field. This is to help to keep the text clearly legible. We can go above this guide but just beware the text may end up quite small. If you’re unsure, drop us your idea and we’ll let you know if it'll work.

We can engrave in most languages and some symbols (like ♥, ★, etc.), but not full emojis. If you’ve got something specific in mind, just ask and we’ll see what’s possible.